Frequently Asked Questions

Yes! You can easily pause your subscription or adjust your next order date. Whether you have a vacation and need to move your order back or are running low and need to get coffee now, you have the control to get coffee on your terms.

Sure thing. Whether you set a monthly coffee subscription and want to adjust the frequency to just a few weeks, are toying with a new brewing method, want to switch to whole coffee beans, or need to revise your payment method, it’s easy to change your settings. Just go the second icon from the right at the top of your homepage and select “Subscription Settings” from the dropdown. Under the “Subscription” section hit “Manage” and modify your preferences as needed. If you’d like a little extra guidance doing so, our customer service team can help Monday through Friday from 9 AM to 5 PM EST by phone at (888) 252-8691, via chat on our homepage, or email at support@drinktrade.com.

The coffee pros on our Customer Experience team are standing by to help you find your perfect match. We’re a group of coffee experts waiting to learn more about your palate and find you something you’re going to love. Chat with us on the homepage or give us a call at (888) 252-8691 within one week of receiving your first order and we’ll get you something new (and just right!) on the house.

How do you take your coffee? Maybe you like a full-bodied, roasty brew. Perhaps you prefer something light and fruity. Whole bean or ground? Coarse enough for cold brew or an espresso blend that yields a perfect crema? Light or dark roast? Blends or single origins?

Whatever your coffee preferences and however complex your taste, we can help you skip the coffee shop and brew a better at-home cup of coffee. Trade works with 52 of the nation’s top roasters — from true coffee veterans to rising stars shaking up the industry. And every one of these roaster partners is committed to excellence with our Roaster Pledge, promising the highest standards of ethical practices, sustainable relationships, and high-quality production.

What does that mean for you? Better beans. And every single batch — from blends to single origins — is roasted to order. That means they go from green beans to roasted and shipped within 24 hours, landing on your doorstep in a state of perfect, aromatic freshness. So if you’re looking for old coffee beans that sat on the grocery store shelf for weeks… well, that may be the only coffee problem we can’t solve for you!