Frequently Asked Questions

Say when! You choose when you’d like to receive your coffee subscription, whether you are looking for a monthly coffee subscription or need a shorter frequency. While we offer several options from specialty coffee subscriptions to single origin subscription options, the ball's in your court for which frequency and which types of coffees work best for you.

We guarantee you’ll love the first coffee in your monthly subscription or the next one’s on us. That's our First-Bag Guarantee! Contact the coffee pros on our Customer Experience team within one week of receiving your first order to get a new match free.

Easy! In that case, they just need to log into their Trade account and redeem their gift card code. Once that code is redeemed, their gift will apply to their regular coffee subscription orders. For example, a 3-bag gift subscription will cover the costs the the next 3 standard-size bags ordered by their subscription.

Great question! We can confirm that the coffee is 100% coffee beans and contains absolutely no nuts or any other added ingredients. The roasters' notes on the bags are actually tasting notes that roasters have discovered while roasting the coffee. Similar to when sommeliers choose tasting notes for wine, the ingredient notes listed on the bags of coffee are not contained in the coffee but rather what roasters are tasting when they sip it!